RETURN PERIOD
Items must be received within 14 days of the date order was placed. We handle returns on a case-by-case basis with the ultimate goal of making our customers happy. We stand behind our goods and services, and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they in turn are fair with us.
REFUND POLICY
There is a 10% restocking fee for all returns that will be automatically deducted. A refund will be issued to your original payment method after your return has been approved. Refunds for orders purchased with Haircontour Gift Certificates will be issued as a Store Credit can be accessed by logging into you online account. Additional restocking fees may be applied under some circumstances. All e-gift card purchases are final sale and non-refundable. Tester pieces must be included with the returned product in order for your return/exchange to be processed. An additional restocking fee will be deducted from your return or exchange if the tester piece is missing from your returned item. The TESTER PIECE must be returned with the exchange/return in it’s original form. If it is missing, damaged or altered, a 20% restocking fees will be deducted.
EXCHANGE POLICY
On exchanges, a shipping charge of $4.99* will be deducted from the store credit to cover shipping costs on your exchange order if free shipping is selected. *Fee subject to change based on current shipping rates. Store credit will be issued to your online account for exchanges once your item is received. Call our customer service if you would like an expedited exchange. You can view your store credit by logging into your online account. The TESTER PIECE must be returned with the exchange/return in it’s original form. If it is missing, damaged or altered, a 20% restocking fees will be deducted.
